To provide consumers with products or services that they request from us, we collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”).
Information that is lawfully made available from government records.
De-identified or aggregated consumer information.
We obtain personal information from the following categories of sources as further explained below:
Directly from you. For example, from forms you complete or products you purchase.
Indirectly from you. For example, through information we collect in the course of providing services to you and from observing your actions on the Sites.
Automatically from you. As you navigate through the Sites, information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. More specifically, this is collected through device identifiers (e.g., IP address, MAC address, other device IDs), IP address demographics (location, language, country of origin, etc.), technical device data (e.g., domain server, type of device, type of web browser) and activity information (e.g., access times, pages visited, search history, referring web site addresses, interactions with Site features).
You may choose not to provide us with your personal information. If you choose not to provide us with this information, you may still access and use portions of the Sites. However, you may not be able to use portions of the Sites which require you to provide personal information, such as the checkout page.
We may use the personal information we collect for purposes such as:
We may combine or aggregate any information we collect for any of these purposes. We may also anonymize your personal information in such a way that you may not reasonably be re-identified by us or any other organization and may use such anonymized information for any purpose.
We may disclose your Personal Information to our service providers to perform a business or commercial purpose, such as to: maintain or service accounts, provide customer service, process payments, provide financing, provide advertising or marketing services, provide analytic services, or provide similar services on our behalf. If we disclose your Personal Information to a service provider, we do so pursuant to a written contract that prohibits the service provider from retaining, using, or disclosing the Personal Information for any purpose other than for the specific purpose of performing the services specified in the contract, or as otherwise permitted by applicable law.
We are required to describe certain disclosures of personal information as “sales” where we receive valuable consideration. No money is paid in exchange for your personal information.
We share each of the above-listed categories of information:
With business partners, such as ad networks who may deliver marketing communications, promotional materials, or advertisements that may be of interest to you;
With third parties when you engage in or interact with co-branded or co-sponsored content or activities.
We build security into our system to help protect data from unauthorized access, disclosure, alteration, and destruction. We’re always looking for threats and take reasonable steps to respond to those threats, protecting the information users share with us. Of course, no method of Internet transmission or data storage can provide guaranteed protection to your information. If anything should ever happen to your information, we’ll let you know as soon as we can and try our best to make it right.
If a user’s personally identifiable information changes (such as your address or telephone number), there are several options available. Information can be changed, updated or deleted by visiting the My Account section of this website, by emailing us, or by calling us and talking to one of our Customer Service Representatives. We will not sell, share, or rent this information to others, except as detailed in “Sharing” above.
Cookies. Most web browsers automatically accept cookies, but you usually can change your browser to prevent the browser from accepting cookies. If you reject cookies, you may still use the Sites, but your ability to use some areas and features/functions of the Sites may be limited.
We may link to third-party websites and services that we do not operate and are outside of our control. We are not responsible for the security or privacy of any information collected by other websites or other services. Please exercise caution and review the privacy statements applicable to the third-party websites and services you use.
We also use Google Analytics to help us understand how our customers use the Sites — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
We send all new members a welcoming email to provide a password and to verify your email address (username). At this point, your account is active and you will be able to order online. Members can also receive our electronic newsletter which serves to update you on our products, address frequently asked questions and share scientific updates. We (or our consultants) may also contact you from time to time with voluntary surveys to gather information to better serve you. Out of respect for the privacy of our users, we present the option to not receive these emails or newsletters. Please see Choice/Opt-out below.
Our Sites are not intended for children under 18 years of age. No one under age 18 may provide any personal information on the Sites. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Sites. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.
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